Privacy Policy

Welcome to Jet's Pizza ("we," "us," "our," or "the Company"). We operate the website pizzajets.rest and any related mobile applications, online ordering platforms, and digital services (collectively, the "Services"). We are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your personal data.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

This Privacy Policy applies to all users of pizzajets.rest, including customers who place orders online, visitors who browse our website, subscribers to our mailing list, and participants in any promotions or loyalty programs we may offer.

1. Company Information and Contact Details

The data controller responsible for your personal information is:

For all privacy-related inquiries, requests, or complaints, please contact us using the email address listed above. We are committed to responding to all privacy-related communications promptly and thoroughly.

2. Scope and Applicability

This Privacy Policy governs all personal information that Jet's Pizza collects, processes, stores, and discloses in connection with:

• Use of the pizzajets.rest website and any subdomains;
• Online food ordering and delivery services;
• Email newsletters, promotional communications, and loyalty programs;
• Customer service interactions, whether by email, phone, or online chat;
• Any mobile application or third-party platform integrations we may use;
• Participation in surveys, contests, or other marketing activities.

This policy does not apply to third-party websites, services, or applications that may be linked to from our Services. We encourage you to review the privacy policies of those third parties independently.

3. Information We Collect

We collect various categories of information depending on how you interact with our Services. Below is a detailed breakdown of the types of data we may collect:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name — used to identify you and personalize your experience;
• Email address — used for order confirmations, account management, and communications;
• Phone number — used for order updates, delivery coordination, and customer support;
• Delivery address — including street address, city, state, ZIP code, and any delivery instructions you provide;
• Billing address — required for payment processing and fraud prevention;
• Date of birth — collected where necessary for age verification purposes or loyalty program benefits.

3.2 Financial and Payment Information

When you make a purchase through our Services, payment information is required. We collect:

• Credit or debit card details (processed securely through our third-party payment processor);
• Digital wallet information (e.g., Apple Pay, Google Pay);
• Billing zip code and billing address for card verification;
• Transaction history associated with your account.

3.3 Order and Transaction Data

Every time you place an order with us, we record:

• Items ordered, including menu selections, customizations, and quantities;
• Order date, time, and frequency;
• Delivery or pick-up preferences;
• Special instructions or dietary notes you provide;
• Applied promo codes, discounts, or loyalty rewards;
• Order status and delivery confirmation details.

3.4 Usage Data and Online Activity

When you visit our website or use our Services, we automatically collect certain technical and behavioral data, including:

• IP address and approximate geographic location derived from it;
• Browser type and version;
• Operating system and device type;
• Pages visited, links clicked, and time spent on each page;
• Referring URLs (the website that directed you to ours);
• Search queries entered on our website;
• Session duration and frequency of visits;
• Error logs and diagnostic information.

3.5 Device Information

We may collect information about the device(s) you use to access our Services:

• Device identifiers (such as advertising IDs where permitted);
• Mobile network information;
• Hardware model and screen resolution;
• App version (if accessing via a mobile application);
• Time zone and language settings.

3.6 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior on our website. This includes session cookies, persistent cookies, and third-party cookies from analytics and advertising partners. For a comprehensive explanation, please refer to Section 9 (Cookie Usage) of this Privacy Policy.

3.7 Communications Data

When you contact us through email, phone, or online forms, we may retain:

• The content of your messages, inquiries, or complaints;
• Your contact details as provided in the communication;
• Records of correspondence for quality assurance and legal compliance;
• Call recordings, where permitted by applicable law and disclosed to you at the time.

3.8 Information from Third Parties

We may receive personal information about you from third parties, including:

• Social media platforms, if you interact with our social accounts or use social sign-in features;
• Delivery platform partners through which you may place orders;
• Analytics and marketing service providers;
• Publicly available data sources for business intelligence and fraud prevention purposes.

4. How We Use Your Information

Jet's Pizza uses the personal information collected for several distinct purposes, each grounded in a legitimate legal basis under applicable United States law, including the Federal Trade Commission Act (FTC Act), and where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders accurately and on time;
• To communicate order confirmations, status updates, and delivery notifications;
• To coordinate delivery or pick-up logistics;
• To manage your customer account and order history;
• To handle refund requests, order modifications, and cancellations.

4.2 Customer Service and Support

• To respond to your inquiries, complaints, or feedback;
• To investigate and resolve disputes;
• To improve our customer support quality and training;
• To send important service-related notices (e.g., changes to our menu, Terms of Service, or this Privacy Policy).

4.3 Analytics and Service Improvement

• To analyze usage patterns, preferences, and ordering behavior to improve our Services;
• To conduct market research and product development;
• To identify technical issues and optimize website performance;
• To measure the effectiveness of our marketing campaigns;
• To generate aggregated, anonymized statistical reports.

4.4 Marketing and Promotional Communications

• To send you promotional emails, special offers, and news about new menu items — only where you have provided your consent or where permitted under applicable law;
• To personalize content and advertisements based on your ordering history and preferences;
• To administer contests, sweepstakes, loyalty programs, or other promotional activities;
• To conduct targeted advertising through third-party platforms such as Google, Meta, and others.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.5 Legal Compliance and Safety

• To comply with applicable federal, state, and local laws and regulations;
• To detect and prevent fraud, unauthorized access, and other illegal activities;
• To enforce our Terms of Service and other agreements;
• To respond to lawful requests from government authorities or law enforcement agencies;
• To protect the rights, property, and safety of Jet's Pizza, its customers, and the public.

5. Sharing Your Information with Third Parties

Jet's Pizza does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

5.1 Service Providers and Vendors

We work with trusted third-party companies and individuals who assist us in operating our Services. These may include:

• Payment processors (e.g., Stripe, Square) for secure transaction handling;
• Delivery logistics partners to coordinate food delivery;
• Cloud hosting and infrastructure providers for data storage and processing;
• Email and SMS marketing platforms for communications;
• Analytics providers (e.g., Google Analytics) for website performance insights;
• Customer support software providers for managing inquiries.

All service providers are required to handle your data in accordance with our instructions and applicable privacy laws. They are contractually prohibited from using your data for their own independent purposes.

5.2 Legal Requirements

We may disclose your personal information if required to do so by law or in response to:

• Valid subpoenas, court orders, or legal processes;
• Requests from federal, state, or local law enforcement authorities;
• Government investigations or regulatory inquiries;
• Situations requiring disclosure to prevent fraud, imminent harm, or illegal activity.

5.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred as part of that transaction. We will notify you of any such change via email or a prominent notice on our website, and you will have the opportunity to review the privacy practices of the acquiring entity.

5.4 With Your Consent

We may share your information with third parties in other circumstances where we have obtained your explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized information with business partners, advertisers, or the public for research, marketing, or analytical purposes. This data cannot reasonably be used to identify any individual person.

6. Data Security Measures

Jet's Pizza takes the security of your personal information seriously and implements a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols;
• Encrypted Data Storage: Sensitive personal data is encrypted at rest using AES-256 encryption standards;
• Firewalls and Intrusion Detection: We deploy firewalls, intrusion detection systems, and real-time monitoring to identify and block unauthorized access;
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices;
• Internal policies governing the handling, storage, and disposal of personal information;
• Data protection impact assessments (DPIAs) for high-risk processing activities;
• Vendor due diligence procedures for all third-party service providers.

6.3 Incident Response

In the event of a data breach that poses a risk to your rights and freedoms, Jet's Pizza will notify affected individuals and relevant authorities in accordance with applicable U.S. state data breach notification laws. Notifications will be made without undue delay and will include information about the nature of the breach, the data affected, and the steps you can take to protect yourself.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable U.S. law. The following rights are recognized and honored by Jet's Pizza:

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA (effective January 1, 2023):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months, as well as the purposes for which it was used and with whom it was shared;
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain legal exceptions;
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you;
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes;
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary for providing our Services;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

7.2 Rights Available to All U.S. Users

Regardless of your state of residence, Jet's Pizza honors the following rights for all users:

• Right to Access: Request a copy of the personal information we hold about you;
• Right to Correction: Request that we update or correct inaccurate data;
• Right to Deletion: Request erasure of your personal data, subject to our legal obligations;
• Right to Portability: Receive a copy of your personal data in a structured, machine-readable format;
• Right to Opt-Out of Marketing: Unsubscribe from promotional communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a request to:

• Email: [email protected]
• Website: pizzajets.rest

We will verify your identity before processing your request to protect your privacy and security. We will respond to all verifiable consumer requests within 45 days, with the possibility of one 45-day extension where reasonably necessary, as permitted under CCPA/CPRA.

8. Data Retention Periods

Jet's Pizza retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The following retention schedules apply:

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our internal data disposal procedures.

9. Cookie Usage

Our website pizzajets.rest uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and deliver relevant advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the basic functioning of our website, including your shopping cart, login sessions, and checkout process;
• Functional Cookies: Remember your preferences such as language, location, and saved delivery addresses;
• Analytics Cookies: Collect information about how visitors use our website (e.g., Google Analytics) to help us improve performance;
• Marketing and Advertising Cookies: Used to deliver targeted advertisements and measure the effectiveness of our marketing campaigns across third-party platforms.

9.2 Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Additionally, you may opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out

For a detailed description of the cookies we use, including their names, purposes, and lifespans, please refer to our full Cookie Policy available on pizzajets.rest.

10. Children's Privacy

The Services provided by Jet's Pizza are intended for individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA), 13 U.S.C. § 6501 et seq.

If you are under 18, you may only use our Services with the involvement and consent of a parent or legal guardian. If you are under 13, you must not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without appropriate parental consent, we will take immediate steps to delete such information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately at [email protected].

11. International Data Transfers

Jet's Pizza is based in the United States of America and operates primarily within the United States. However, certain of our third-party service providers may be located in or operate from other countries. When your personal information is transferred to, stored in, or processed by entities outside the United States, we take steps to ensure that appropriate safeguards are in place.

These safeguards may include:

• Contractual data protection clauses with international service providers;
• Ensuring that recipient countries offer an adequate level of data protection;
• Certification mechanisms or binding corporate rules where applicable;
• Your explicit consent where required by applicable law.

If you are located outside the United States and choose to use our Services, please be aware that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, or other online services. Jet's Pizza is not responsible for the privacy practices, security measures, or content of those third-party services. We encourage you to read the privacy policies of any third-party sites or services that you visit or use.

Examples of third-party services that may be integrated into or linked from our website include:

• Social media platforms (Facebook, Instagram, Twitter/X);
• Food delivery platforms (DoorDash, Uber Eats, Grubhub);
• Payment gateways (Stripe, PayPal, Square);
• Review and rating platforms (Google Reviews, Yelp).

13. Do Not Track (DNT) Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. As there is currently no uniform standard for how websites should respond to DNT signals, our website does not currently alter its data collection practices in response to DNT signals. We will monitor developments in this area and update our practices if a standard is established.

California residents may also make use of the Global Privacy Control (GPC) signal to opt out of the sale or sharing of personal information. We honor GPC signals as required under the CPRA.

14. U.S. State-Specific Privacy Rights

In addition to California, several other U.S. states have enacted comprehensive privacy legislation that may grant additional rights to residents of those states. These include but may not be limited to:

• Virginia — Consumer Data Protection Act (CDPA);
• Colorado — Colorado Privacy Act (CPA);
• Connecticut — Connecticut Data Privacy Act (CTDPA);
• Utah — Utah Consumer Privacy Act (UCPA);
• Texas — Texas Data Privacy and Security Act (TDPSA);
• Florida — Florida Digital Bill of Rights (FDBR).

If you are a resident of any of these states and wish to exercise rights provided under your state's privacy law, please contact us at [email protected] and specify your state of residence. We will process your request in accordance with the applicable law.

15. How to File a Privacy Complaint

If you believe that Jet's Pizza has violated your privacy rights or failed to handle your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we may attempt to resolve the matter directly.

15.1 Contact Us First

Please submit your complaint in writing to:

• Email: [email protected]
• Website: pizzajets.rest

We will acknowledge receipt of your complaint within 5 business days and aim to provide a substantive response within 30 days.

15.2 Regulatory Authorities

If you are a California resident and are not satisfied with our response, you have the right to file a complaint with the:

You may also submit a complaint to the Federal Trade Commission (FTC) regarding unfair or deceptive business practices under the FTC Act:

Residents of other states may file complaints with their respective state attorney general offices or consumer protection agencies.

16. Changes to This Privacy Policy

Jet's Pizza reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, business operations, or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page;
• Send an email notification to registered users where the changes are significant;
• Display a prominent notice on our website for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

17. Legal Basis for Processing

Under applicable United States federal and state laws, including the FTC Act and CCPA/CPRA, we process your personal information on the following lawful bases:

• Performance of a Contract: Processing necessary to fulfill your food orders, manage your account, and provide our Services;
• Legitimate Business Interests: Processing for fraud prevention, security, analytics, and service improvement that does not override your fundamental rights;
• Legal Obligation: Processing required to comply with applicable laws, regulations, or legal proceedings;
• Consent: Processing based on your freely given consent, such as for marketing communications and certain cookies, which you may withdraw at any time.

18. Automated Decision-Making and Profiling

Jet's Pizza may use automated processes to personalize your experience, detect fraud, and optimize our Services. For example, we may use automated systems to:

• Recommend menu items based on your order history;
• Detect potentially fraudulent transactions;
• Deliver targeted advertising based on inferred preferences.

We do not make solely automated decisions that have significant legal or similarly significant effects on individuals without human review. Where such decisions are made, you have the right to request human intervention, express your point of view, and contest the decision by contacting us at [email protected].

19. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact our Privacy Team:

We are committed to working with you to resolve any privacy concerns in a fair, transparent, and timely manner. This Privacy Policy was last reviewed and updated on April 7, 2026.